Front Desk Agent

Four Seasons Hotels and Resorts•Westlake Village, CA

13d•$23•Onsite

About The Position

Four Seasons Hotel Westlake Village is seeking a Front Desk Agent. In this role, you will welcome guests to the property, provide an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Requirements

One + years experience working within a luxury hotel or similar environment is considered an asset
Excellent interpersonal skills and communication skills
Cross cultural sensitivity, and customer service orientation
Guest centricity and understanding the importance of guest’s preferences.

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone.
Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests