Front Desk Agent
About The Position
Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As a Front Desk Agent at the Hilton Bloomington, you’ll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check-ins, and seamless departures. The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable!
Requirements
- High school diploma or equivalent required.
- Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
- Able to work independently, has good judgment, problem solving, and decision-making skills.
- Ability to read, listen, and communicate effectively in English, both verbally and in writing.
- Excellent customer service and communication skills are required.
- Ability to access and accurately input information using a moderately complex computer system.
- Hearing and visual ability to observe and detect signs of emergencies.
- Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
Responsibilities
- Deliver exceptional guest experiences from check-in to checkout.
- Masterfully handle reservations, inquiries, and complaints using hotel systems.
- Maintain composure and professionalism under pressure, resolving guest issues effectively.
- Build strong guest relationships through personalized service and local knowledge.
- Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
- Accurately manage financial transactions and maintain cash handling responsibilities.
- Effectively multitask and prioritize tasks in a fast-paced environment.
- Contribute to overall hotel operations by performing various administrative duties.
Benefits
- A free, well-balanced meal every shift
- Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another while maintaining your service with the company
- Early wage access
- Paid time off
- Medical, dental, and vision insurance (offered after 30 days of employment)
- company-paid life insurance
- employee assistance program offer
- 401k with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
