Front Desk Agent
Omni Hotels & Resorts•Hilton Head Island, SC
•$9 - $18•Onsite
About The Position
As a Front Desk Agent, you are the first and last impression of the resort experience. You provide a warm, professional welcome, deliver seamless check-in and check-out service, and act as a guest ambassador throughout each stay—ensuring a luxury, five-star experience.
Requirements
- Previous customer service experience required (hotel experience preferred)
- Strong communication and problem-solving skills
- Ability to multitask and stay organized under pressure
- Basic math and cash-handling skills
- Flexible schedule (including weekends, evenings, holidays)
- Bilingual skills are a plus
Responsibilities
- Greet guests with a friendly, professional demeanor and provide a five-star arrival experience
- Process check-ins/check-outs efficiently and accurately
- Anticipate guest needs and respond promptly to requests or concerns
- Provide information about resort amenities, dining, and local attractions
- Handle guest complaints with empathy and resolve issues quickly
- Create and manage accurate guest accounts and reservations
- Assign rooms and coordinate special requests (upgrades, amenities, etc.)
- Prepare key packets and pre-register arrivals
- Balance cash/credit transactions and settle guest folios at departure
- Maintain knowledge of daily arrivals, departures, and room inventory
- Communicate guest needs to departments (Housekeeping, Concierge, Bell Services)
- Work collaboratively across teams to ensure seamless service
- Maintain clear and professional communication (in person, phone, email)
- Input and manage guest data in property management systems
- Follow Omni brand standards and service protocols
- Prioritize tasks in a fast-paced, high-volume environment
Benefits
- Work for a luxury brand known for exceptional service and guest experiences
- Strong culture of respect, empowerment, and teamwork
- Ongoing training, mentoring, and career advancement opportunities
- Competitive hourly pay (approx. $9–$18/hr range, avg. ~$13/hr locally)
- Potential for overtime and holiday pay
- Access to a premier oceanfront resort environment
- Employee discounts on hotel stays (Omni properties nationwide)
- Employee discounts on dining outlets and resort amenities
- Exposure to luxury hospitality, events, and VIP guests
- Medical, dental, and vision insurance (for eligible full-time associates)
- Paid time off (PTO) and holidays
- Employee assistance programs
- Complimentary or discounted parking
- Uniforms provided
- Employee recognition programs
- Opportunities to transfer within Omni properties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
