Mahalo Cape May - Front Desk Agent
ICONA RESORTS 1•Cape May, NJ
•Onsite
About The Position
The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment. The role requires adherence to all policy and procedures delineated in the ICONA Handbook.
Requirements
- High school diploma or equivalent required.
- One-year prior hotel experience.
Nice To Haves
- Communication Proficiency.
- Guest Focus.
- Stress Management/Composure.
- Thoroughness
Responsibilities
- Greets and welcomes guests.
- Assigns rooms and keys.
- Answer the phone in a pleasant manner.
- Makes reservations.
- Collects and distributes messages for guests.
- Prepares bills and collects payment for visits.
- Coordinates with various departments to ensure rooms are ready for check-in.
- Answers inquiries regarding hotel area and services.
- Provide luggage service when needed.
- Provide suggestions of places to visit, eat and shop.
- Arranges transportation.
- Maintains hotel records.
- All guests must be treated in a manner to ensure their complete satisfaction.
- Always strive to exceed guests’ expectations.
- Performs other duties as directed.
- Weekly attendance to Aloha Culture Meeting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
