TownePlace Suites Boise - Front Desk Agent
About The Position
The Front Desk Agent is the face of the hotel and helps create a welcoming guest experience through warm greetings, smooth check-ins, and friendly farewells. The role keeps front desk operations organized by managing reservations, guest requests, and other needs while providing clear, courteous communication and resolving problems quickly. The position requires a high school diploma or equivalent. Experience in a hotel or related field is preferred, as is familiarity with hotel management software and Microsoft Office. Full-time hires become eligible for a competitive benefits package after an initial waiting period. The property is the newly renovated TownePlace Suites Boise Downtown in Boise, Idaho.
Requirements
- High school diploma or equivalent.
- Familiarity with hotel management software and the Microsoft Office suite.
Nice To Haves
- Experience in a hotel or related field.
Responsibilities
- Welcome guests and provide friendly, high-quality service throughout their stay.
- Communicate clearly with guests and coordinate smoothly with the team.
- Respond to problems quickly and work toward positive resolutions.
- Manage reservations, check-ins, check-outs, and financial details while keeping front desk operations organized.
Benefits
- Daily Pay
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability income coverage
- Long-term disability income coverage
- Term life and AD&D insurance
- Paid time off
- Employee Assistance Program
- 401(k) retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
