Front Desk Agent | Hotel Interurban

Columbia Hospitality•Tukwila, WA

12h•$22 - $22•Onsite

About The Position

Join the team at Hotel Interurban, where exceptional hospitality meets breathtaking views and a vibrant Seattle Southside location. As a member of our Front Office team, you’ll be at the heart of the guest experience—welcoming travelers, creating memorable first impressions, solving problems, and making each stay feel seamless and special. This is an exciting opportunity for a friendly, adaptable, and service-minded individual who thrives in a fast-paced environment and enjoys making a genuine difference in people’s day. With a people-first culture, opportunities to grow, competitive benefits and perks, and a team that believes in having each other’s backs, Hotel Interurban is more than a place to work—it’s a place to build your hospitality career and create exceptional experiences every day.

Requirements

Strong written and verbal communication skills required

Nice To Haves

Previous hospitality or customer service experience preferred.
Previous experience in cash handling & computerized Point of Sale system preferred.

Responsibilities

Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
Be knowledgeable and proficient with the property management system.
Operate the PBX and Radio paging system according to procedures.
Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
Conduct adequate follow-up with both guest and fellow team members.
Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.