Front Desk Agent

Marriott Vacations Worldwide

About The Position

At Hyatt Vacation Club (HVC), the Guest Services Agent helps provide Owners and guests with memorable vacation experiences in a supportive, friendly, and inclusive environment. The role checks guests into their villas, explains property amenities and room features, responds to questions and requests, and coordinates with other departments to resolve guest issues. It also involves answering and routing telephone calls, following up to ensure guest concerns have been addressed, and potentially assisting with bellman and runner duties depending on the property or location. Specific duties may vary by property, team size, or facility.

Requirements

Be available to work various shifts, holidays, and both weekend days.
Be able to reach overhead and below the knees and perform bending, twisting, pulling, and stooping.
Be able to stand, sit, or walk for extended periods.
Be able to lift, carry, push, or pull items weighing up to 25 pounds without assistance.
Submit to background and drug screening if required by company policy and applicable legal requirements.

Responsibilities

Check Owners and guests into their villas and review property amenities, services, operating hours, local points of interest, and activities.
Listen and respond positively to guest questions, concerns, and requests, contacting other departments as needed to help resolve issues.
Identify and explain room features, such as room key use and the locations of ice and vending areas.
Follow up with Owners and guests to ensure requests or problems have been resolved to their satisfaction.
Answer telephone calls and route them to the appropriate department.
Assist with bellman and runner duties when requested, depending on the property or location.
Welcome and greet guests, anticipate their needs, and address those needs.
Interact professionally and promptly with colleagues and guests.
Contribute to team goals and follow company policies and safety procedures.