Front Desk Agent-Rooms-Hilton Garden Inn San Francisco - Oakland Bay Bridge

Davidson Hospitality Group•Emeryville, CA

27d•Onsite

About The Position

The Front Desk Agent is the welcoming face of the hotel and helps ensure guests feel valued and cared for from arrival through departure. The role provides exceptional customer service, creates a positive first impression, and supports memorable guest experiences in a fast-paced hospitality environment. The agent handles guest check-ins and check-outs, responds to inquiries, resolves complaints professionally, and shares information about local attractions, dining options, and hotel amenities. The role also includes coordinating with other departments, maintaining an organized front desk, and accurately handling cash and credit card transactions.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints with professionalism and empathy.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and a proactive approach to guest satisfaction.