Front Desk Agent (Summer Seasonal)

Four Seasons Hotels and Resorts • Whistler, BC

2d • CA$23 - CA$24 • Onsite

About The Position

The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the Front Office Department, reporting into the Front Office Manager.

Requirements

• One + years' experience working within a luxury hotel or similar environment is considered an asset.
• Excellent interpersonal skills and communication skills.
• Cross cultural sensitivity, and customer service orientation.
• Guest centricity and understanding the importance of guest’s preferences.
• Previous experience with Opera PMS preferred.
• Ability to quickly and positively establish rapport is required
• Current Four Seasons employees, bilingual candidates and those with prior experience in a luxury hotel/environment will receive priority consideration.
• Strong command of the English language, both written and oral are required
• Excellent commitment to service and teamwork.
• Great attention to detail and the ability to work in a fast-paced environment.
• This job requires applicants to have current work authorization in the country of Canada.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests accurately and in a timely manner. Interactions with guest will be in person and by phone
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Benefits

• Competitive wages to recognize your skills and experience
• Affordable staff accommodation located in scenic Whistler
• Leisure benefit with your choice of a seasonal ski pass or winter leisure allowance
• Employee recognition and events including employee of the month, service milestones, summer and winter celebrations
• Employee wellness activities designed to promote wellbeing and inspiration, such as yoga, e-bike rides and creative workshops
• Complimentary meal provided every shift in our staff cafeteria
• Paid time off including vacation days and additional floating holidays per year
• Excellent training and development programs to support professional growth
• Exclusive discount and travel programs with Four Seasons worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed