Front Desk Agent - Courtyard Fort Worth Alliance

Coury Hospitality • Fort Worth, TX

4d • Onsite

About The Position

At Courtyard Fort Worth at Alliance Town Center, we bring modern comfort, genuine hospitality, and Texas warmth together in one of Fort Worth’s fastest-growing areas. Located near the Alliance business district, shopping, dining, and local attractions, our hotel offers a welcoming environment for both business and leisure travelers. Curators at Courtyard Fort Worth Alliance enjoy being part of a supportive, guest-focused team where every stay is an opportunity to create meaningful moments and deliver hospitality with heart. Courtyard Fort Worth Alliance is hiring for a Front Desk Agent.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service, Front Desk, or hospitality experience preferred.
• Hotel experience is a plus.
• Strong verbal and written communication skills.
• Ability to provide professional, friendly, and attentive guest service.
• Basic computer skills and the ability to learn hotel reservation and property-management systems.
• Ability to process payments and maintain accurate guest accounts.
• Strong organizational, problem-solving, and time-management skills.
• Ability to follow detailed billing, reservation, group, and airline-crew instructions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
• Bilingual communication skills preferred, but not required.

Responsibilities

• Completing check-ins, checkouts, room assignments, and payment transactions accurately.
• Assisting guests with questions, requests, directions, local recommendations, and hotel information.
• Answering telephone calls and responding to guest inquiries professionally and promptly.
• Monitoring reservations, room availability, special requests, and guest accounts.
• Partnering with Housekeeping to communicate room status, priority arrivals, special requests, and room-readiness needs.
• Responding thoughtfully to guest concerns and identifying solutions that help restore confidence in their experience.
• Supporting airline crews, business travelers, groups, and leisure guests with accuracy and attention to detail.
• Confirming transportation, wake-up calls, packages, and other guest arrangements when needed.
• Keeping the Front Desk, lobby, and guest-facing areas organized, welcoming, and ready for the day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED