Front Desk Agent - Courtyard Fort Worth Alliance

Coury Hospitality•Fort Worth, TX

4d•Onsite

About The Position

Courtyard Fort Worth Alliance is hiring for a Front Desk Agent. This role is crucial as the Front Desk sets the tone for the entire guest experience, turning ordinary stays into unmatched experiences through genuine hospitality and attention to detail. The position involves managing reservations, assisting guests, processing transactions, and collaborating with other hotel departments to ensure smooth operations and guest satisfaction.

Requirements

High school diploma or equivalent preferred.
Previous customer service, Front Desk, or hospitality experience preferred.
Strong verbal and written communication skills.
Ability to provide professional, friendly, and attentive guest service.
Basic computer skills and the ability to learn hotel reservation and property-management systems.
Ability to process payments and maintain accurate guest accounts.
Strong organizational, problem-solving, and time-management skills.
Ability to follow detailed billing, reservation, group, and airline-crew instructions.
Ability to manage multiple priorities while maintaining attention to detail.
Ability to work independently and as part of a team.
Ability to work flexible hours, including mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
Ability to stand and walk for extended periods throughout the shift.
Ability to use computers, telephones, payment-processing equipment, and other Front Desk technology.
Ability to bend, reach, lift, carry, and move items such as guest packages, supplies, and Front Desk materials.
Ability to lift or move up to 25 pounds as needed.
Ability to work in a fast-paced, guest-facing hotel environment while maintaining professionalism and attention to detail.
Ability to communicate effectively in person, by telephone, and through electronic systems.

Nice To Haves

Hotel experience is a plus.
Bilingual communication skills preferred, but not required.

Responsibilities

Completing check-ins, checkouts, room assignments, and payment transactions accurately.
Assisting guests with questions, requests, directions, local recommendations, and hotel information.
Answering telephone calls and responding to guest inquiries professionally and promptly.
Monitoring reservations, room availability, special requests, and guest accounts.
Partnering with Housekeeping to communicate room status, priority arrivals, special requests, and room-readiness needs.
Responding thoughtfully to guest concerns and identifying solutions that help restore confidence in their experience.
Supporting airline crews, business travelers, groups, and leisure guests with accuracy and attention to detail.
Confirming transportation, wake-up calls, packages, and other guest arrangements when needed.
Keeping the Front Desk, lobby, and guest-facing areas organized, welcoming, and ready for the day.
Staying calm and adaptable when the lobby gets busy, the phone starts ringing, and several guests need assistance at once.
Taking pride in the small interactions that can make a lasting impression.