Front Desk Agent (Part-Time)

MCR•Rogers, AR

97d•$15 - $15

About The Position

The Front Desk Agent ensures guests have a friendly arrival and departure experience and addresses their needs and requests in a timely, efficient, and hospitable manner. The role involves greeting guests, using their names when possible, handling guest concerns, maintaining knowledge of hotel facilities, amenities, rates, and promotions, and supporting groups and events. Agents answer incoming calls using the approved greeting, receive and record incoming mail as required, and contact guests after check-in to confirm their room is satisfactory and determine whether they need anything else. Team members help maintain clean, organized, and safe guest and back-of-house areas, pitching in to clean guest rooms and public spaces as needed. They complete operational checklists accurately and on time, prepare accurate shift handover reports, wear an approved clean uniform and nametag, and communicate and collaborate professionally with colleagues. The schedule is part-time, 2–3 shifts per week, with shifts between 7 a.m.–3 p.m. and 3 p.m.–11 p.m.

Requirements

Must be 18 years of age or older.
Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to work effectively in stressful, high-pressure situations.
Effective listening and conflict-resolution skills, including the ability to understand, clarify, and resolve concerns raised by guests and co-workers.
Ability to convey information and ideas clearly.
Desire to serve guests.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays, based on hotel needs.
Ability to read, write, understand, and communicate effectively in English.
Ability to stand or remain stationary for long periods, typically 3–4 hours at a time.
Ability to operate computers and office machinery or devices, perform 10-key operation and data entry, dial a telephone, and manually handle objects, tools, and controls.
Ability to bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds, and move throughout the hotel and guest rooms.
Ability to inspect and visually observe details at close and long range.
Ability to occasionally lift packages or general office equipment.

Nice To Haves

Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.

Responsibilities

Greet guests warmly upon arrival and throughout their stay, using their names when possible.
Contribute to guest satisfaction and handle challenging guest situations with hospitality and urgency.
Maintain knowledge of hotel facilities, amenities, room rates, and promotions, and support awareness of hotel groups and events.
Answer incoming calls using the approved greeting and provide friendly service.
Keep front- and back-of-house workspaces clean, organized, and safe; help clean guest rooms and public spaces as needed.
Complete operational checklists accurately and at designated times.
Prepare accurate and timely shift handover reports.
Check guests in and out efficiently and contact guests after check-in to confirm their room is satisfactory and identify any further needs.
Receive and record incoming mail as required by the daily shift checklist.
Communicate clearly and professionally and collaborate with team members to support guests and hotel operations.
Arrive and clock in on time, observe scheduled break procedures, clock out at the scheduled shift ending time unless directed otherwise, and give sufficient notice when calling out.