Front Desk Agent

Embassy Suites Portland Tigard • Tigard, OR

2d • Onsite

About The Position

The Front Desk Agent is the first point of contact for guests at Embassy Suites Tigard in Tigard, Oregon. The role creates memorable guest experiences by handling questions, requests, and complaints promptly and courteously throughout each guest’s stay. The agent provides friendly, efficient, and accurate check-in and check-out service, responds to guest needs in a fast-paced environment, and works with other hotel departments to support guest satisfaction and hotel goals.

The position involves answering questions about the local area and hotel facilities, providing directions and resources, handling phone calls and reservations, and processing guest charges using proper cash-handling procedures. Applicants must be available to work evenings, weekends, and holidays. The job requires standing for an entire shift and lifting at least 25 pounds.

Benefits described for eligible full-time associates include medical, dental, vision, and life insurance; disability coverage; paid time off; a company-matched 401(k); paid holidays; employee assistance and leadership development programs; educational opportunities and tuition reimbursement; and other leave benefits. The posting also mentions hotel benefits and daily pay.

Requirements

• Strong verbal and written communication skills.
• Ability to read, write, type, and use basic technology.
• Ability to stand for an entire shift.
• Ability to lift at least 25 pounds.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Previous guest-facing customer service experience in a fast-paced environment is ideal.

Responsibilities

• Provide guests with a friendly, efficient, and error-free check-in and check-out experience.
• Coordinate with other departments to handle ongoing guest requests in a fast-paced environment.
• Answer questions about the local area and hotel facilities, and provide directions and resources to enhance guests’ stays.
• Use proper phone etiquette, including transferring calls, taking messages, and making reservations.
• Follow cash-handling procedures and post and reconcile charges on guest receipts.
• Support hotel goals through teamwork and collaboration with all departments.

Benefits

• Group medical, dental, and vision insurance.
• Company-paid life insurance and other life insurance options.
• Short-term and long-term disability insurance.
• Paid time off, including vacation and sick leave in accordance with applicable law.
• Company-matched 401(k) plan.
• Paid holidays.
• Flexible Spending Account.
• Hotel benefits.
• Employee assistance program.
• Leadership development program.
• Daily pay.
• Educational opportunities and tuition reimbursement.
• Paid jury duty, personal, medical, and military leave in accordance with applicable law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed