Guest Services Representative (30+hrs per week)

Agate Beach Inn & Sea Glass Bistro•Newport, OR

1d•Onsite

About The Position

Best Western Plus Agate Beach Inn is currently seeking a Front Desk Agent to join our team! The Front Desk Agent is responsible for welcoming guests, completing check-ins and check-outs, responding to guest needs, and ensuring front desk duties are completed accurately and efficiently—all while providing exceptional customer service. Agate Beach Inn is a 148-room oceanfront hotel in Newport featuring Sea Glass Bistro & Lounge, an indoor pool, and extensive meeting space. We offer the stability of a nationally recognized brand with the personal atmosphere of a locally empowered team.

Requirements

High School diploma or GED preferred OR 6 months of related experience/training
One year of hospitality experience preferred
Experience handling cash and credit card procedures
Basic Math skills
Attention to detail
Ability and flexibility to work various shifts including evenings, weekends, and holidays

Responsibilities

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and upsells hotel rooms according to hotel standard procedures.
Follows all guidelines in regard to guest service, including, bt not limited to check-in, reservations, check out, special requests and pre-registration
Respond promptly to any guests’ inquiries or complaints in a friendly manner and offer alternate solutions if guest demand cannot be met
Demonstrate commitment to servicing the guest by being hospitable and accommodating
Document any guest accidents by completing the accident report form