Front Desk Agent & Valet

Hilton Garden Inn Lincoln Downtown/Haymarket•Lincoln, NE

16d

About The Position

The Front Desk Agent serves as guests’ first point of contact and manages aspects of their accommodation, including registering guests, managing reservations, and providing information about rooms, rates, and amenities. The role also cross-trains as a Valet & Shuttle Driver. The position is part-time, ranging from 1 to 5 shifts per week, and requires open availability, including holidays. The successful candidate will help create a pleasant and memorable stay for guests.

Requirements

Work experience as a Hotel Front Desk Agent, Receptionist, or in a similar role.
Experience with hotel reservations software, such as OPERA PMS.
Understanding of how travel planning websites operate, such as Booking and TripAdvisor.
Customer service attitude.
Excellent communication and organizational skills.
Open availability, including availability for holidays.

Responsibilities

Perform all check-in and check-out tasks.
Manage online and phone reservations.
Inform customers about payment methods and verify their credit card data.
Register guests and collect necessary information, such as contact details and exact stay dates.
Welcome guests upon arrival and assign rooms.
Provide information about the hotel, available rooms, rates, and amenities.
Respond to clients’ complaints in a timely and professional manner.
Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, such as wedding guests.
Upsell additional facilities and services when appropriate.
Maintain updated records of bookings and payments.
Cross-train as a Valet & Shuttle Driver.