Front Desk Agent/Guest Services

SHANER•Newark, DE

7h•Onsite

About The Position

As a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Shaner Hotels has an amazing opportunity at our Courtyard Newark – UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware’s first "Green Lodging" establishments. The hotel is near many local businesses—including WL Gore, Bank of America, and Siemens—and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware’s "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.

Requirements

Strong communication skills and a friendly, professional demeanor
Tech-savvy and quick to learn hotel systems
Love working with people and solving problems on the spot
Stay calm under pressure and keep a positive attitude
Reliable, detail-oriented, and eager to help

Responsibilities

Warmly welcoming and checking in guests according to Marriott standards
Answering calls with professionalism (within 3 rings!)
Handling guest requests, complaints, and special needs with confidence and care
Managing room assignments, availability, and group activities
Processing accurate check-outs and payments
Balancing your cash bank and keeping it secure
Communicating effectively with all departments to ensure a seamless guest experience
Generating and distributing daily reports
Following all policies for payment, credit, and cash handling
Other duties as assigned