Guest Service Agent / Front Desk Agent
About The Position
Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina located in the heart of Boston's historic North End. Offering an exclusive guest experience with breathtaking harbor views, we are known for personalized service, attention to detail, and creating memorable stays for travelers from around the world. We're currently looking for an enthusiastic, service-oriented Guest Service Agent to join our team on either a full-time or part-time basis. If you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional hospitality, we'd love to meet you. Whether you're beginning your hospitality journey or looking to continue building your career in luxury accommodations, this is an excellent opportunity to learn from experienced hospitality professionals in a supportive, team-focused environment. Location: Boston Yacht Haven North End Waterfront – conveniently located near the Aquarium and Haymarket MBTA stations.
Requirements
- Excellent communication skills and the ability to create genuine connections with guests.
- Strong organizational and multitasking abilities in a dynamic environment.
- Positive attitude, reliability, professionalism, and a willingness to learn.
- Ability to work independently while also contributing to a collaborative team.
- Fluency in English (reading, writing, and speaking) is required.
- Ability to stand and sit for extended periods and occasionally lift, push, pull, or carry up to 20 pounds.
- A proactive problem-solver who remains calm and resourceful under pressure.
Nice To Haves
- Hospitality or customer service experience is preferred, but not required—we provide training.
- Additional languages are a plus.
Responsibilities
- Welcome guests with warmth and professionalism during check-in and check-out.
- Deliver exceptional customer service while anticipating and exceeding guest expectations.
- Assist guests with concierge services, local recommendations, transportation, and special requests.
- Answer phones, manage reservations, and respond promptly to guest inquiries.
- Coordinate closely with housekeeping and maintenance to ensure guest rooms and public areas meet our high standards.
- Collaborate with colleagues across our collection of properties to provide seamless guest experiences.
- Process payments, invoices, and maintain accurate records using hotel and marina management systems.
- Cross-train in marina operations and other departments to support overall property operations.
- Assist with VIP arrivals, special events, and marina guest services as needed.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
