Guest Service Agent - Front Desk

Holiday Inn Express - Sheraton - DoubleTree • Cuyahoga Falls, OH

11h • Onsite

About The Position

Greet guests warmly, register and select room assignment, collect payment, assist with wake up call, dinner reservations, directions, etc. Answer telephones, communicate with other departments in the hotel to ensure great guest service. Check guest out of room and provide detailed invoice, offer assistance and a fond farewell. Shifts are generally 7:00am-3:00pm and 3:00pm-11:00pm. Some hotels vary.

Requirements

• Prior customer service experience required
• Ability to resolve problems professionally
• Ability to multi-task; manage in-person contact and incoming phone calls
• Genuine enjoyment in helping others
• Excellent verbal and nonverbal skills; smile
• Must be available some weekends and holidays

Nice To Haves

• Prior computer and register experience helpful

Responsibilities

• Greet guests warmly
• Register guests and select room assignments
• Collect payment
• Assist with wake-up calls, dinner reservations, and directions
• Answer telephones
• Communicate with other hotel departments to ensure great guest service
• Check guests out of their rooms and provide detailed invoices
• Offer assistance and a fond farewell to departing guests

Benefits

• Complimentary meal when working 4 or more hours
• Discounted hotel rooms nationwide
• Health and Dental insurance (for Fulltime Employees)
• 401(k) Matching Retirement Plan (for Fulltime Employees)
• Paid holidays (for Fulltime Employees)
• Vacation (for Fulltime Employees)
• Sick time (for Fulltime Employees)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed