Front Desk Agent/Guest Services

Shaner Hotels•Newark, NJ

5d•Onsite

About The Position

As a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Your daily responsibilities will include: Warmly welcoming and checking in guests according to Marriott standards, Answering calls with professionalism (within 3 rings!), Handling guest requests, complaints, and special needs with confidence and care, Managing room assignments, availability, and group activities, Processing accurate check-outs and payments, Balancing your cash bank and keeping it secure, Communicating effectively with all departments to ensure a seamless guest experience, Generating and distributing daily reports, Following all policies for payment, credit, and cash handling. And, of course, other duties as assigned — no two days are ever the same!

Requirements

Strong communication skills and a friendly, professional demeanor
Tech-savvy and quick to learn hotel systems
Love working with people and solving problems on the spot
Stay calm under pressure and keep a positive attitude
Reliable, detail-oriented, and eager to help

Responsibilities

Warmly welcoming and checking in guests according to Marriott standards
Answering calls with professionalism (within 3 rings!)
Handling guest requests, complaints, and special needs with confidence and care
Managing room assignments, availability, and group activities
Processing accurate check-outs and payments
Balancing your cash bank and keeping it secure
Communicating effectively with all departments to ensure a seamless guest experience
Generating and distributing daily reports
Following all policies for payment, credit, and cash handling
Other duties as assigned