Front Desk Agent / Concierge
Sincere Hospitality•Austin, TX
•Onsite
About The Position
The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in love with our city. This is a great job for someone who likes to work for a small, independent, woman-owned company, enjoys being busy and thinking on their feet, and has a good eye for detail. Our stellar front desk agents / concierges work directly with our guests to make sure they have exactly what they need for a fantastic stay.
Requirements
- Process-oriented with strong computer skills (Windows, Office)
- Passion for guest satisfaction
- Resident of Austin for at least 1 year with local knowledge
- Customer service experience and/or administrative/office experience
- Attention to detail
- Team-oriented
- Positive attitude
- Valid driver's license and reliable transportation
- Background check
Nice To Haves
- Hotel experience is a plus
Responsibilities
- Preparing guest rooms and amenities
- Taking reservations
- Welcoming guests as they check in
- Directing guests to local restaurants, cocktail lounges and activities
- Assisting guests with needs throughout their stay
- General hotel preparedness, including stocking supplies, managing inventories, preparing and quality-checking rooms, folding laundry and ensuring general hotel tidiness
Benefits
- Good pay
- Performance bonuses
- Merit-based wage increases
- Health benefits
- Respectful work environment
- Free Parking for employees
- Paid after-hours coverage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
