Front Desk Agent / Concierge
About The Position
The Heywood Hotel is an award-winning, 7-room boutique hotel located in East Austin. We are looking for a dedicated, hard working individual ready to help our guests fall in love with our city. This is a great job for someone who likes to work for a small, independent, woman-owned company, enjoys being busy and thinking on their feet, and has a good eye for detail. Our stellar front desk agents / concierges work directly with our guests to make sure they have exactly what they need for a fantastic stay. Work includes preparing guest rooms and amenities, taking reservations, welcoming guests as they check in, directing them to the best Austin restaurants, cocktail lounges and activities, and assisting them with whatever they may need throughout their stay. Our front desk agents help out with general hotel preparedness, including stocking supplies, managing inventories, preparing and quality-checking rooms, folding laundry and ensuring general hotel tidiness. We are a small and gutsy team. Everybody pitches in to deliver a world-class experience!
Requirements
- Process-oriented with strong computer skills (Windows, Office)
- Passion for guest satisfaction
- Resident of Austin for at least 1 year with local knowledge
- Customer service experience and/or administrative/office experience
- Attention to detail
- Team-oriented
- Positive attitude
- Valid driver's license
- Reliable transportation
- Background check
Nice To Haves
- Hotel experience
Responsibilities
- Preparing guest rooms and amenities
- Taking reservations
- Welcoming guests as they check in
- Directing guests to local restaurants, cocktail lounges and activities
- Assisting guests with needs throughout their stay
- Stocking supplies
- Managing inventories
- Preparing and quality-checking rooms
- Folding laundry
- Ensuring general hotel tidiness
Benefits
- Free Parking for employees
- Performance bonuses
- Merit-based wage increases
- Health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
