SHC Receptionist

Stronghold Specialty, Ltd•Pasadena, CA

81d

About The Position

Stronghold University is seeking a professional, organized, and adaptable Front Desk Administrator to serve as the first point of contact for employees, students, visitors, vendors, and other guests. The role combines customer service in a professional front office with administrative responsibilities in a corporate environment. The successful candidate will be personable and welcoming, comfortable with technology, highly organized, and able to shift priorities as needs arise. The Front Desk Administrator independently manages routine front-office responsibilities, supports administrative and operational needs, and uses good judgment when responding to unexpected situations. This is a dynamic, primarily office-based role involving regular interaction with employees, students, visitors, and guests. It may involve extended periods of sitting or standing, frequent movement throughout the office, and occasional lifting or moving of office supplies, packages, or meeting materials.

Requirements

High school diploma or equivalent.
Intermediate computer literacy, including the ability to navigate multiple programs, files and folders, web-based applications, shared systems, and digital workflows.
Working proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
Proficiency with Adobe Acrobat and PDF workflows, including creating, editing, combining, organizing, converting, and preparing PDF documents.
Working knowledge of SharePoint and Canva, including accessing and organizing shared information and creating or updating basic professional materials.
Comfort operating and performing basic troubleshooting of standard office equipment, including printers, copiers, scanners, phones, and conference-room technology.
Strong verbal and written communication skills, with the ability to communicate clearly and professionally with individuals at all levels of the organization.
Excellent customer-service and interpersonal skills, with a professional, courteous, and solutions-oriented approach.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks, interruptions, and competing priorities.
Ability to work independently, take initiative, use sound judgment, follow responsibilities through to completion, and recognize when an issue should be escalated.
Dependability, punctuality, professionalism, and discretion when handling sensitive or confidential information.
Ability to remain calm and courteous during busy periods, assess needs, prioritize tasks, and move efficiently throughout the office to assist with operational needs.

Nice To Haves

Additional education or administrative training.
Previous experience in a front desk, administrative assistant, office coordinator, medical or dental office, corporate office, or similar professional environment.

Responsibilities

Serve as the primary front-desk contact, greeting and assisting employees, students, visitors, vendors, and guests professionally and welcomingly.
Answer, screen, and route incoming phone calls and general inquiries while maintaining an organized and welcoming front-office environment.
Coordinate day-to-day administrative needs, including scheduling, meeting coordination, room preparation, and visitor management.
Prepare, edit, organize, and distribute documents, correspondence, presentations, spreadsheets, forms, and other professional materials.
Use Microsoft 365 applications to support administrative tasks, communications, scheduling, and collaboration.
Use SharePoint to access, organize, maintain, and share documents and information.
Use Canva to create and update signage, announcements, and internal communications.
Use Adobe Acrobat and related PDF tools to create, edit, combine, organize, convert, and prepare PDF documents.
Operate and perform basic troubleshooting of office technology, including multifunction printers and copiers, scanners, phones, conference-room equipment, and related devices.
Maintain electronic and physical records and manage routine front-office functions, including scanning, printing, copying, mail, packages, and deliveries.
Monitor office and administrative supplies and assist with ordering, inventory, and organization as needed.
Provide administrative and logistical support for meetings, events, training sessions, and other Stronghold University activities.
Manage multiple requests and changing priorities while maintaining accuracy, professionalism, attention to detail, and timely follow-through.