Front Desk Administrator

Finger Lakes Dental Care•Canandaigua, NY

3d•Onsite

About The Position

Finger Lakes Dental Care is a fast-growing dental practice looking for a compassionate, detail-oriented, and organized individual to join our team as a Front Desk Administrator. As a Front Desk Administrator, you will be one of the first people our patients interact with and play an important role in creating a positive patient experience. You will welcome patients to the office, assist with scheduling and communication, discuss treatment recommendations and financial options, and help ensure every patient receives the highest level of service throughout their dental journey.

Requirements

High School Diploma or equivalent
Compassionate, detail-oriented, and organized individual
Ability to give every patient the highest level of service every day
Ability to treat all patients as V.I.P.'s
Ability to stand behind the services we provide
Ability to work collaboratively with the entire team
Understanding how patients feel when walking into a dental office and helping them feel comfortable and supported
Willingness to continue to learn and grow professionally
Pride in creating a positive patient experience from the first phone call through treatment completion

Responsibilities

Greeting and checking in patients with a warm, welcoming attitude
Answering phones and assisting patients with scheduling appointments
Making appointment confirmation and follow-up calls
Maintaining a clean, organized, and well-stocked reception area
Discussing treatment plans and financial options with patients
Providing treatment estimates and answering patient questions
Collecting patient payments and managing financial arrangements
Practicing exceptional customer service and communication skills
Working closely with clinical and administrative team members to ensure a smooth and productive day