Front Desk Administrator

Firestorm•San Diego, CA

2d•Onsite

About The Position

Firestorm is seeking a Front Desk Administrator to serve as the primary point of contact for all individuals entering the facility. This role is crucial for maintaining security, ensuring a professional lobby environment, and supporting the team. The administrator will work the 7:00 AM – 3:00 PM shift at the San Diego headquarters.

Requirements

High school diploma, GED or equivalent
U.S. Citizenship required due to ITAR regulations
1+ years of experience in a front desk, receptionist, or administrative role
Strong interpersonal skills with a warm, professional demeanor
Experience following security and/or access control protocols with consistency and attention to detail
Organized and able to manage multiple tasks in a fast-paced environment
Experience with standard office tools including email, calendaring software, and basic office equipment

Nice To Haves

Associate or bachelor’s degree
Experience working in a defense, manufacturing, or security-conscious environment
Familiarity with visitor management systems or access control software
Experience managing shipping, receiving, or package coordination
Ability to work calmly and decisively under pressure or in sensitive situations

Responsibilities

Greet and check in all visitors, vendors, contractors, and guests in a professional and welcoming manner.
Verify and review identification documents, including government-issued IDs and passports, prior to granting access.
Maintain visitor logs, badges, and sign-in procedures in accordance with company security protocols.
Escort vendors, contractors, and guests throughout the facility as required.
Coordinate with internal teams regarding scheduled visitors and deliveries, including managing a visitor calendar to notify the front desk of day-to-day arrivals.
Monitor front desk activity and help maintain building security procedures.
Answer and direct incoming calls, emails, and inquiries in a timely and professional manner.
Manage incoming packages and deliveries, including logging receipt and coordinating distribution to the appropriate teams.
Ensure the lobby, reception, and common areas remain organized, clean, and professional at all times.
Communicate professionally with employees, leadership, and external partners.
Escalate security concerns or unusual activity to the appropriate personnel promptly.
Perform other duties as directed.

Benefits

Comprehensive medical, dental, and visions plans
401(k) Retirement Savings Plan
Equity grants for new hires
Unlimited PTO
Extremely generous company holiday calendar, including a holiday hiatus in November & December.
Generous Parental Leave
Lifestyle Spending Account
FSA
DCFSA
HSA
Hospital Indemnity insurance
Critical Illness insurance
Accident insurance
Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
Mental Health Resources: free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available.