Front Desk Administrator

Compass Group•Boston, MA

2d•$30 - $34•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Front Desk Administrator is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located in the Lobby, the Front Desk Administrator will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Requirements

Basic computer skills and knowledge of office technology / equipment.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
A high school graduate, with some college preferred.
Two to three years’ experience in a client service or reception position within a hospitality or corporate environment.

Responsibilities

Supporting the Director of Conference Services and ensuring that every guest is greeted with enthusiasm and has a memorable experience.
Properly greet and handle visitors with a smile and maintain eye contact through the entire interaction. Following established procedures with regards to both expected and unexpected arrivals, coordinating with in-house security as appropriate.
Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests.
Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
Register all guest activity and liaise with other centers on visitor processing.