Front Desk Administrative Assistant

Clear Behavioral Health•Los Angeles, CA

2d•$21 - $24•Onsite

About The Position

Clear Behavioral Health is seeking a Front Desk Administrative Assistant to serve as the primary onsite point of contact for its outpatient services. The role coordinates communication between clients and clinical staff, supports front desk operations, schedules client sessions and program services, and provides administrative support to the clinical team. It also helps maintain an efficient, safe, organized, and professional workspace in alignment with company standards and best practices. The position involves welcoming clients, visitors, and staff; answering calls; assisting with appointments; managing client check-in and check-out; verifying insurance and collecting co-pays; maintaining accurate client records; organizing intake, insurance authorization, and billing documents; and completing Verification of Benefits for new clients. The assistant also maintains the reception area and office supplies, handles document processing, and follows HIPAA requirements and clinic policies. This is a fully in-person position in Los Angeles, California, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m. Pay is $21.00–$24.00 per hour.

Requirements

At least 1 year of front desk experience.
Excellent written and verbal communication skills.
Proficiency in using office equipment.
Ability to multitask, prioritize, and execute tasks in a fast-paced environment.
Experience with Apple iOS systems.
Strong organizational and project management skills.
Computer competence, including Microsoft Word and Excel.
Experience working in the mental health field.

Nice To Haves

An associate degree; preferred but not required.
1–3 years of experience in a similar role; preferred.
Experience running Verification of Benefits; preferred but not required.

Responsibilities

Greet clients, visitors, and staff warmly and create a positive first impression.
Answer and direct phone calls promptly and professionally.
Assist clients with appointment scheduling, rescheduling, and cancellations.
Provide information about clinic services and policies.
Manage client check-in and check-out, including verifying insurance and collecting co-pays.
Maintain and update client records accurately in the clinic management system.
Process and organize intake forms, insurance authorizations, and billing-related documents.
Coordinate communication between clients and clinicians, including scheduling and follow-ups.
Perform Verification of Benefits for all new clients.
Maintain a clean and organized reception area.
Monitor office supply inventory and order supplies as needed.
Assist with faxing, copying, and scanning documents.
Comply with HIPAA regulations and maintain confidentiality of client records and information.
Ensure administrative processes comply with clinic policies and procedures.
Perform other duties as assigned.