Front Desk/Access Control Associate - Azzurra

Action Property Management•Marina del Rey, CA

5h•Onsite

About The Position

Action Property Management seeks a part-time Front Desk Associate / Access Control Officer for our luxury high-rise association, Azzurra, located in Marina del Rey, CA. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. The associate will maintain the appearance of the front desk area, lobby, and main elevators, monitor lobby activity, and maintain access control. Additionally, they will provide concierge services, complete a Daily Activity Report, answer and direct incoming phone calls, and receive and distribute resident parcels. Addressing resident and guest concerns and questions, and demonstrating a strong understanding of the association's governing documents are key responsibilities.

Requirements

Must be over 18 years of age
Successfully pass a pre-employment background check and drug screening.
At least 1 year of customer service experience.

Nice To Haves

Hospitality, luxury retail, or fine dining experience is preferred.
Hospitality Management college students or recent graduates are highly desired.
Polished and professional appearance and demeanor
Upbeat and positive team player attitude
Strong judgment and solutions-oriented
Proactive customer service approach

Responsibilities

Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
Maintain the appearance of the front desk area, lobby, and main elevators
Monitor lobby activity and maintain access control
Provide concierge services
Complete Daily Activity Report
Answer and direct incoming phone calls. Receive and distribute resident parcels.
Address resident and guest concerns and questions.
Demonstrate a strong understanding of the association's governing documents.