Patient Access Specialist/Front Desk

Diabetes & Glandular Disease Clinic•San Antonio, TX

1d•Onsite

About The Position

We are seeking a friendly, organized, and detail-oriented Patient Access Specialist/ Front Desk Receptionist to join our team. This role is essential in ensuring smooth daily operations and providing excellent customer service to our patients. The ideal candidate will have strong communication skills, the ability to multitask, and a commitment to maintaining a welcoming environment.

Requirements

Knowledge of EMR and health insurance copays & deductibles preferred
Knowledge of front and back-office procedures
Knowledge of basic medical terminology
Knowledge of HIPPA
Ability to operate a computer and basic office equipment
Proper telephone etiquette
Ability to build rapport with patients and co-workers
Ability to read, understand and follow oral and written instructions
Strong organizational skills and detail-oriented
Ability to respond well under pressure in a fast-paced environment
Problem solving ability
Skilled in multitasking effectively, prioritizing tasks and excellent time management
Professional and courteous demeanor
Prolonged periods of sitting and working on computer
Frequent standing and walking to assist patients and team members
Occasional lifting of office supplies or medical files up to 15 pounds
Ability to move quickly in response to patient or office needs
Clear vision and hearing to interact effectively with patients and team members
High School Diploma or GED
Must have completed a Medical Office, or Medical Assistant Program
1-2 years’ experience in customer service, preferably in health care setting.
1-2 years EMR experience

Responsibilities

Greet patients with professionalism and courtesy
Answer and direct phone calls, responding to inquiries and scheduling appointments
Verify and maintain accurate patient/family demographic information and enter this information in the electronic health record, to include scanning, filing, and checking for or obtaining required missing documents
Verify patient insurance information and collect co-pays
Perform administrative duties including answering/returning calls, filling, scheduling appointments, contact families, following up with inquiries
Assist families in filling out patient history forms, consent forms, and payment contract forms, when necessary
Coordinate with medical staff to ensure efficient patient flow
Communicate directly and consistently with patients regarding their financial responsibility.
Ensure the protection of confidential information in accordance to HIPAA guidelines as well as organizational policies.
Other duties as assigned.