Front Desk Rooms Control

Exploria Resorts•Clermont, FL

23h•Onsite

About The Position

Exploria Resorts is seeking a Full Time Rooms Control associate for Summer Bay by Exploria Resorts. This role is responsible for managing room assignments, processing guest requests, and ensuring a smooth check-in and check-out experience. The ideal candidate will have strong customer service skills, excellent communication abilities, and the capacity to handle multiple tasks in a fast-paced environment.

Requirements

Be well versed in proper etiquette and telephone protocol.
Assign ready units to pre-registered guests.
Be able to learn diverse tasks and administer multiple tasks.
1 to 2 years in customer service preferred.
Exceptional communication skills.
Ability to work a flexible schedule including nights and weekends.

Responsibilities

Processing stay overs and room moves every morning, including sending lists to housekeeping and engineering.
Reporting and communication of consecutive stays.
Changing room assignments for pre-registered guests to ensure they are moved to clean/available inventory and contacted when the unit is available.
Working with the Vacation Concierge Team to ensure all arrivals are clean, registration cards are printed, and guest keys are made.
Communicating with Revenue Management regarding assignment issues.
Maintaining knowledge of resort events and hours of operation.
Keeping files up to date, including the Vacation Concierge Daily Log, Room Move Log, AM Reports, and Early Out Log.
Promoting goodwill by being courteous, friendly, and helpful to guests, managers, and team members.
Assisting guests with issues and complaints with empathy and a focus on guest satisfaction, using supervisor support when needed.
Maintaining a professional appearance and compliance with resort uniform and hygiene policies.
Settling guest accounts through credit card or cash payments.
Ensuring billing accuracy and making necessary adjustments with a computerized system, maintaining compliance with cash handling policies.
Providing guests with assistance at the Front Desk during the check-in and check-out process, following established procedures.
Assisting with other duties occasionally assigned by management.
Keeping the office neat and presentable at all times.
Maintaining a good working knowledge of resort items and procedures.