Freight Payment Analyst

A. Duie Pyle•West Chester, PA

16h

About The Position

The primary responsibility of the Freight Payment Analyst I is to manage / reconcile Customer accounts that are billed through a 3rd party or via EDI in order for the account to be paid in a timely, efficient manner. Customer contacts are made via telephone, e-mail, payment websites and TMS portals.

Requirements

HS Diploma or equivalent
Strong analytical and time management skills
Professional written and verbal communication skills
Knowledge of MS Office, especially Outlook, Excel, and Word
Ability to multitask and prioritize in a fast paced environment with strong attention to detail

Responsibilities

Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked
Develop an understanding of the Customer specific invoicing requirements including EDI 204, 214 and 210 of the assigned accounts
Establish best practices for each account in order to properly manage the reconciliation process.
Develop and utilize customized reports as needed
Retrieve invoice status on customer websites, e-mailing and calling customers to resolve discrepancies
Correct invoicing issues with proper attention to detail, identify root cause and work to prevent recurrence
Upload documents and provide any additional information through the established carrier resolution process of the customer’s web portal
Document the collections system to reflect all customer notes and actions taken
Set and adhere to appropriate follow-up dates in order to ensure timely payment
Interact with multiple internal teams in order to research and resolve Customer disputes
Properly defend charges when a customer dispute is not valid
Respond to external and internal customer inquiries in a timely and professional manner
Evaluate credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet