Freight Forwarding Coordinator, Logistics - IPS

CJ Logistics•Rancho Dominguez, CA

1d•Hybrid

About The Position

The Logistics Coordinator - IPS is responsible for the coordination of export shipments. This role assists with document preparation, bookings, customs clearance, and managing and updating shipments. The position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. The role requires regular, on-site presence (4) days per week or as otherwise directed by the company. Work hours may vary by shift assignment and may include evenings, weekends, holidays, and overtime based on business needs. Flexible hours may be required to support deadlines or cross-functional collaboration.

Requirements

High School diploma.
Ability to make quick and reasonable decisions in the best interest of the company and customer.

Responsibilities

Monitor Customer Emails and call queues to ensure timely, professional, and courteous responses.
Ensure any delays or issues are accurately communicated to the customer on time.
Create and provide solutions to Expedited Customers for International shipments via Air.
Ensure solutions are delivered timely, utilizing previous experience, creativity, out-of-the-box thinking, and a passion for the customer experience.
Enter all shipments and related information into the TMS (Transportation Management System) as required on time.
Route shipments, prepare documentation, and book shipments with air and ground providers as required.
Execute problem resolution during the transit of all shipments.
Coordinate the pick-up and delivery of shipments with shippers, consignees, and local customers.
Coordinate with airlines, carriers, agents, and brokers to secure scheduling, rates, and service commitments.
Instruct agents & airlines to ensure all shipments are transported smoothly, and in compliance with regulations.
Ensure TSA compliance throughout the lifecycle of all shipments.
Ensure that all Standard Operating Procedures (SOP's) are followed.
Evaluate rates from vendors and carriers to ensure they are competitive and market-based.
Monitor/update all shipment milestones and statuses in the TMS, entering full & complete notes as required.
Enter fail types and failure event notes as necessary.
Organize and manage multiple priorities and tasks simultaneously.
Perform other related job duties as assigned or required.