Freight Forwarding Coordinator, Logistics - IPS

CJ Logistics

3d • Hybrid

About The Position

The Logistics Coordinator - IPS is responsible for the coordinator of export shipments. As well, this role assists with document preparation, bookings, customs clearance, and managing and updating shipments. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea, and land. As a lead logistics partner (LLP), third-party logistics provider (3PL), and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service, and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the well-being of the end consumer, our customers, and our employees. CJ Logistics is responsible for the North region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Requirements

• High School diploma.
• Ability to make quick and reasonable decisions in the best interest of the company and customer.

Responsibilities

• Monitor Customer Emails and call queues to ensure timely, professional, and courteous responses.
• Ensure any delays or issues are accurately communicated to the customer on time.
• Create and provide solutions to Expedited Customers for International shipments via Air
• Ensure solutions are delivered timely, utilizing previous experience, creativity, out-of-the-box thinking, and a passion for the customer experience.
• Enter all shipments and related information into the TMS (Transportation Management System) as required on time.
• Route shipments, prepare documentation, and book shipments with air and ground providers as required.
• Execute problem resolution during the transit of all shipments.
• Coordinate the pick-up and delivery of shipments with shippers, consignees, and local customers.
• Coordinate with airlines, carriers, agents, and brokers to secure scheduling, rates, and service commitments.
• Instruct agents & airlines to ensure all shipments are transported smoothly, and in compliance with regulations.
• Ensure TSA compliance throughout the lifecycle of all shipments.
• Ensure that all Standard Operating Procedures (SOP's) are followed.
• Evaluate rates from vendors and carriers to ensure they are competitive and market-based.
• Monitor/update all shipment milestones and statuses in the TMS, entering full & complete notes as required.
• Enter fail types and failure event notes as necessary.
• Organize and manage multiple priorities and tasks simultaneously.
• Perform other related job duties as assigned or required.

Benefits

• Comprehensive benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, and tuition assistance.
• Paid time off to rest and recharge.
• An open-door work environment that values feedback and collaboration.
• Opportunities for career advancement within a growing company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees