Fraud Specialist

ITS Inc•Des Moines, IA

1d•$20 - $25•Remote

About The Position

SHAZAM is looking for a Fraud Specialist to join their team. In this role, you will work as a call center professional to help identify and reduce fraud to protect cardholder accounts and minimize financial risks to our financial institutions. This position is remote and starts at $20.00/hour plus shift differential.

Requirements

Demonstrated reliability and dependability in a metrics-driven environment.
Ability to work in a fast-paced inbound and outbound call center environment with a positive and professional attitude.
Must be passionate about contributing to an organization focused on continuously improving and reaching goals.
Experience in using Microsoft Office.
Ability to multi-task by using multiple computer screens and talking-and-typing while on the phone with cardholders and financial institutions.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

Experience in banking, financial services, or fraud detection is helpful but not required.

Responsibilities

Receive incoming and initiate outbound calls to cardholders to verify suspicious debit card activity.
Acquire a comprehensive understanding of fraud case management through our fraud detection system.
Identify emerging fraud trends and assist in the mitigation of fraudulent transaction activity.
Demonstrate professional and respectful interaction with internal and external customers.