Fraud SOP Technical Writer (Contract)

Bluevine•Salt Lake, UT

4d•Hybrid

About The Position

Bluevine is seeking a detail-oriented Contract Technical Writer to spearhead a critical documentation overhaul for their Account Risk and Transaction Risk teams. This role involves auditing existing procedures, bridging documentation gaps, and structuring Standard Operating Procedures (SOPs) for ingestion by LLMs and other AI tools. The goal is to build a foundation for the future of operations by modernizing documentation for AI consumption.

Requirements

3+ years of experience in technical writing, preferably within FinTech, Risk Operations, Trust & Safety, or highly regulated environments.
A fundamental understanding of risk monitoring, fraud detection, or transaction dispute processes.
Familiarity with how LLMs process information and a proven ability to structure content for "Chat-with-your-docs" internal tools.
Strong skills in Markdown, Confluence, Git, or similar documentation-as-code tools.
A natural ability to interview technical experts and translate complex, high-stakes processes into simple, foolproof instructions.
Detail obsession: someone who catches the smallest inconsistency and understands that in Risk, the details are everything.

Responsibilities

Audit and update legacy SOPs for the Account Risk and Transaction Risk teams to ensure they reflect current platform tools, compliance standards, and operational workflows.
Partner with leaders across risk to identify areas where processes are undocumented or rely on "tribal knowledge," and shadow SMEs to draft new, comprehensive SOPs from scratch.
Re-engineer documentation into high-quality, structured formats (such as Markdown) optimized for RAG (Retrieval-Augmented Generation) and LLM ingestion.
Apply consistent metadata, hierarchical tagging, and clear taxonomies to ensure that an AI can accurately parse, index, and retrieve risk-related information.
Partner with Risk Leads, Product Managers, and Engineering teams to ensure that documentation evolves in lockstep with product updates and fraud-prevention strategies.
Maintain a high bar for clarity, brevity, and actionable instructions, ensuring all content is accessible for both human analysts and automated systems.

Benefits

Excellent health coverage and life insurance benefits
401K with an immediate 3% company match
PTO, Company Holidays, and Flexible Holidays
Company-sponsored Mental Health Benefits, including 1:1 therapy
Over $1,000 each year to spend on your personal wellness
Monthly WFH stipends totaling over $1,000 annually
Generous, paid parental leave covering up to 20 weeks of leave for birthing parents and up to 12 weeks of leave for all other parents
Access to financial coaches and education sessions
Weekly catered lunches and fully stocked kitchen pantries
Community-based volunteering opportunities