ASSOCIATE, Fraud Risk Investigator-Client Protection

New York Life•New York, NY

10d•$65,000 - $85,000•Hybrid

About The Position

The Client Protection Enterprise Support team works to protect clients, their accounts, and their information from fraudulent activity. The Fraud Risk Investigator reviews and investigates fraud alerts and referrals, validates client activity and identity, and identifies potential fraud, including account takeover and familial fraud. Using established procedures, prior experience, available fraud detection tools, and sound judgment, the investigator independently reviews and dispositions alerts accurately and within required timeframes. The role includes identifying trends, emerging issues, and potential process or control gaps that may create future fraud risk. When fraud or account compromise is identified, the investigator takes appropriate steps to help secure client accounts, mitigate potential financial loss, and coordinate follow-up actions. The position requires analytical judgment, attention to detail, decision-making, and an interest in fraud prevention and investigations within financial services. This hybrid position requires candidates to reside within 50 miles of New York, NY, or Cleveland, OH. On-site presence is required 1–2 times per quarter, or as needed for business priorities. The role is eligible for a discretionary annual bonus and may also be eligible for an incentive program. FINRA-licensed and/or FINRA Associated Person pre-hire fingerprinting is required.

Requirements

2–4 years of relevant professional experience, preferably involving fraud review, investigations, risk, client protection, financial services operations, or a related field.
Strong analytical skills, including the ability to review information, identify inconsistencies or patterns, and make informed decisions.
Ability to work independently and make timely decisions while following established procedures.
Strong problem-solving skills and attention to detail.
Strong written communication skills and ability to clearly document case findings and decision rationale.
Strong verbal and interpersonal communication skills, including the ability to interact effectively with clients and business partners regarding sensitive matters.
Ability to manage multiple cases, alerts, and priorities in an organized and timely manner.
Strong knowledge of Microsoft Excel and Word.
Ability to adapt to changing fraud trends, business needs, and processes.
FINRA-licensed and/or FINRA Associated Person pre-hire fingerprinting is required.

Nice To Haves

Bachelor's degree.
Prior experience reviewing or investigating fraud, suspicious activity, account compromise, or identity-related concerns.
Experience working with fraud detection, case management, or client account systems.
Knowledge of LexisNexis and/or Pindrop.
Experience in financial services, insurance, banking, or another environment involving client account protection.

Responsibilities

Review fraud alerts, referrals, and suspected fraudulent activity independently or with minimal guidance.
Review available information and evidence to validate client identity and identify possible account takeover, familial fraud, and other suspicious activity.
Open and manage cases related to fraud alerts, referrals, and suspected activity reported by service representatives, clients, and agents.
Evaluate and disposition assigned fraud alerts in accordance with established procedures and required timelines.
Document fraud reviews and case findings, including relevant facts, actions taken, findings, and rationale for dispositions.
Take appropriate action when client accounts may be compromised, including securing accounts, supporting transaction reversals, and contacting clients to validate transactions when required.
Serve as a point of contact for clients affected by fraud-related events and address sensitive questions professionally.
Manage assigned fraud alert queues and provide significant case updates and escalations to management as appropriate.
Analyze fraud activity and trends to identify emerging issues, recurring behaviors, process gaps, and areas of risk.
Share findings and recommend process or control improvements to management.
Maintain working knowledge of relevant administrative systems, products, services, client records, fraud detection systems, and fraud-related procedures.
Build effective relationships with business partners to support fraud reviews and recommendations.
Stay current on fraud trends, industry practices, and evolving fraud risks.
Participate in special projects and other assignments supporting the Client Protection Enterprise Support team.