Associate Fraud Investigator

NBT Bancorp•Utica, NY

About The Position

The Associate Fraud Investigator investigates external fraud involving check fraud, identity theft, online fraud, and cyber fraud. The role assists with decisions and duties related to fraudulent applications, transactions, and customer fraud claims, and develops solutions using experience and established precedents or procedures. The investigator researches high-risk transactions across payment channels, analyzes activity on consumer and business accounts, reviews fraud monitoring reports, maintains case records, processes victim claims and provisional credits, and provides fraud-related support and education. The role also communicates with customers, banks, internal teams, and law enforcement.

Requirements

Strong organizational, communication, analytical, and PC skills, especially Microsoft Excel.
Ability to research and analyze data and recognize and evaluate patterns of customer activity.
Ability to develop investigative skills and a beginning understanding of fraud types in a banking environment, including deposit fraud, internal fraud, card fraud, ACH and wire fraud, kiting, and money laundering.
Ability to present information and case details professionally and communicate with law enforcement, prosecutors, officers of the court, and Adult Protective Services as needed.
Ability to manage multiple inquiries and investigations simultaneously.
Ability to communicate professionally with customers.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Experience investigating various types of fraud at a financial institution.
Bachelor's degree in Economic/Financial Crime or Criminal Justice, or equivalent work experience.

Responsibilities

Research and analyze high-risk transactions across payment channels to identify possible fraud cases.
Conduct thorough research and analysis of suspected fraudulent activity on consumer and business accounts referred by other departments.
Review internal fraud monitoring reports to identify and mitigate events such as counterfeit checks, mobile deposit fraud, kiting, debit card fraud, and elder fraud.
Maintain and update the case management system with fraud case information.
Analyze the performance of fraud alerting strategies and recommend new or additional actions.
Process victim fraud claims involving checks, forgeries, debit cards, ACH, and wires, including provisional credits on member claims.
Provide phone support to branches, the call center, and members regarding fraud matters.
Conduct fraud, risk, and security training and education, and provide organizational updates on current fraud trends and scams.
Communicate with customers, banks, and law enforcement by phone, email, and other channels.
Perform other duties as assigned.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for participants in the High Deductible Health Plan.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care.
Employer-paid short-term and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking services benefits and financial planning assistance.
For part-time employees working 20 or more hours per week: medical coverage, dental and vision coverage, voluntary benefits, and paid parental leave.
For all part-time employees: retirement plans subject to eligibility, paid sick and safe leave, Employee Assistance Program, and banking services benefits and financial planning assistance.