PT- Fraud Risk Analyst I

RCB Bank•Claremore, OK

4d•Remote

About The Position

The Fraud Risk Analyst I is responsible for day-to-day analysis and review of fraud cases and transactions, ensuring cases meet regulatory timelines and minimizing or preventing losses from fraudulent monetary and non-monetary transactions. The role reviews fraud cases across multiple software systems, identifies anomalies and patterns, documents actions, escalates significant risks, and works with banking business lines, information security, and customer support groups. The position is part-time, work from home, and scheduled for 28 hours per week, Wednesday through Sunday: Wednesday through Friday, 1 p.m.–6 p.m.; Saturday, 8 a.m.–4 p.m.; and Sunday, 8 a.m.–12 p.m. RCB Bank expects employees to provide professional, high-quality customer service and uphold its standards of integrity, reputation, professionalism, empowerment, welcome, ownership, action, responsiveness, relationships, and excellence. The analyst works independently with general supervision in a fast-paced production environment and is expected to work effectively with a team and with people of diverse personalities.

Requirements

At least one year of customer service experience.
High school diploma or GED.
In-depth understanding of Regulation E, Red Flags, and the dispute process.
Ability to interpret data, identify and resolve exceptions, and escalate issues to management when necessary.
Well-developed analytical and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.
Thorough understanding of high-risk behaviors.
Proficiency with applicable computer systems, including Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work independently with general supervision in a fast-paced production environment.
Ability to work effectively as a team member and independently, and harmoniously with diverse personalities.
Regular and reliable attendance and ability to work varying hours.

Nice To Haves

Knowledge of Visa Risk Manager.
Experience using MS Access.
Previous banking or bookkeeping experience.
Interest in community involvement.

Responsibilities

Work all channels of fraud, ensuring customer notification and provisional credit, when applicable, are completed within regulatory timelines.
Review fraud cases in multiple fraud software systems for anomalies, fraudulent items, and fraudulent patterns, and notify the appropriate department for resolution.
Complete thorough and accurate documentation of actions taken.
Escalate significant patterns to management based on risk severity and potential customer impact.
Interact with banking business-line staff, information security, and customer support groups.
Identify opportunities to take actions to reduce risk.
Use appropriate methods and systems to manage accounts and control risk.
Provide professional customer service in accordance with RCB Bank's service standards.