Fraud Review Coordinator

DriveTime•Mesa, AZ

1d•Onsite

About The Position

In this role, you will critically review customer documents, data, and investigation tools to assess potential fraud exposure and communicate with our Retail stores on whether funding is approved, denied, or if more documentation is required. Our Fraud Coordinators are responsible for reviewing identity, residence, and credit bureau documents for customer fraud/misrepresentation indicators, applying department procedures and critical thinking to determine additional documentation to request, and requesting and evaluating identity information from credit reporting agencies and the Social Security Administration. You will also review identity documents to address Credit Alert Red Flags, synthetic identity, and identity theft concerns, while consistently hitting productivity targets with pre-sale investigations while maintaining high quality metrics.

Requirements

High School Diploma or GED required
Must have availability to work Monday through Saturday with shifts between the hours of 7:00am and 8:00pm.
Available to work every Saturday.
A mind for the details.
Excellent verbal and written communication skills.
Curious minds who love to learn.
Passionate and goal-oriented.
Agile in a fast-paced environment.

Nice To Haves

Bachelor's Degree
Underwriting/Lending experience

Responsibilities

Reviewing identity, residence, and credit bureau documents for customer fraud/misrepresentation indicators.
Applying department procedures and critical thinking to determine additional documentation to request.
Requesting and evaluating identity information from credit reporting agencies and the Social Security Administration.
Reviewing identity documents to address Credit Alert Red Flags, synthetic identity, and identity theft concerns.
Consistently hitting productivity targets with pre-sale investigations while maintaining high quality metrics.