Fraud Program Manager
About The Position
The Fraud Program Manager oversees, coordinates, and continuously improves the organization’s fraud prevention, detection, investigation, and mitigation programs. The role partners with Fraud leadership and business stakeholders to manage fraud initiatives, monitor program effectiveness, ensure regulatory compliance, and drive strategic enhancements that protect the organization and its customers from fraud-related losses. It leads cross-functional efforts to strengthen fraud controls, improve operational effectiveness, implement technology solutions, and respond to emerging fraud threats. The role is primarily business-focused (70%) with a supporting technical component (30%).
Requirements
- 7+ years of experience in fraud risk management, fraud operations, investigations, fraud detection, or related banking functions.
- Strong knowledge of fraud risk principles, fraud typologies, and emerging threats, including account takeover, identity theft, synthetic identity, payment, wire, check, card, and new account fraud.
- Experience leading fraud technology implementations and transformation initiatives, and leveraging analytics to enhance fraud detection and operational performance.
- Strong analytical and problem-solving skills, including the ability to identify trends, manage risk indicators, and develop KPIs, KRIs, dashboards, scorecards, and executive reporting.
- Familiarity with fraud detection platforms, case management systems, identity verification solutions, and data analytics tools.
- Proven ability to influence stakeholders, drive change, build cross-functional partnerships, and balance fraud risk management with customer experience and operational efficiency.
Nice To Haves
- CFE (Certified Fraud Examiner), CAMS (Certified Anti-Money Laundering Specialist), CFCS (Certified Financial Crime Specialist), PMP (Project Management Professional), or related credentials.
- University degree preferred.
- 7+ years of role-specific work experience preferred.
Responsibilities
- Manage the day-to-day administration and effectiveness of the enterprise fraud program.
- Provide fraud subject matter expertise and support fraud awareness initiatives.
- Support the development, implementation, and maintenance of fraud policies, standards, procedures, and controls.
- Ensure fraud program activities align with organizational objectives and risk appetite; recommend enhancements to fraud controls, monitoring processes, and detection capabilities.
- Develop and maintain fraud dashboards, scorecards, and key risk indicators; track and report on program performance, initiatives, and milestones.
- Assist in identifying, assessing, and monitoring fraud risks across products, services, channels, and business processes.
- Coordinate fraud risk assessments and control reviews.
- Lead fraud-related projects from planning through implementation.
- Coordinate cross-functional initiatives involving Risk, Compliance, Operations, Technology, Legal, Information Security, and business partners.
- Support responses to regulatory examinations, audits, and risk assessments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
