Fraud Product Analyst I

AppGate Cybersecurity, Inc.

9h•$60,000 - $70,000

About The Position

As a Jr Fraud Product Analyst, you help U.S. banks and credit unions get the most from 360 Risk Control after deployment. You train customers, configure and calibrate fraud rules, analyze transaction data, and serve as a day-to-day technical resource for financial institutions that use 360 Fraud Protection through online banking platform partners. The role supports customer adoption and ongoing value while helping identify fraud patterns and improve product configurations.

Requirements

Understanding of banking payment methods and current fraud trends.
Working knowledge of online banking and payment types, including bill pay, ACH, and P2P transactions.
Ability to quickly learn new software, methods, and procedures and apply new concepts using technology.
Strong verbal and written communication skills with a customer service orientation.
Ability to explain complex configurations in simple terms.
Ability to prioritize workload based on department and customer needs.
Ability to work independently and as part of a team.
Proficiency with Microsoft 365, including Word, Excel, and Outlook.

Nice To Haves

1 to 2 years of experience working with financial institutions.
Working knowledge of analytics and workflow tools, such as pivot tables and SQL.
Certified Anti-Fraud Specialist (CAFS).

Responsibilities

Serve as a post-deployment technical resource for U.S. bank and credit union customers, supporting rule configurations and workflows in 360 Risk Control.
Train new customers on product use and support existing customers in getting ongoing value from the platform.
Analyze and research electronic transactions across online banking payment channels, including bill pay, ACH, and P2P payments.
Detect suspicious activity by interpreting large, complex, and sensitive data sets using technology and analytical methods.
Identify emerging fraud patterns by analyzing account and transaction behavior, then propose new rules or calibrate existing rules and analyzers.
Estimate alert volumes and response ratios, recommend tuning for optimal performance, and support configuration changes in the product console.
Validate customer data and alerting for quality, accuracy, and completeness; identify data gaps and report issues.
Support the Technical Account Manager in managing a growing book of U.S. accounts and maintaining continuity of service.
Partner with Delivery, Support, Product, and Customer Success to provide timely service, support customer satisfaction, and share feedback that can improve the product and service.
Stay current on industry fraud and financial crime trends.