Fraud Analyst I - Communications

Fifth Third Bank • Cincinnati, OH

18h • Onsite

About The Position

The Fraud Analyst I is a cross-functional position within Fraud Operations. Depending on staffing and business needs, the role may support Fraud Detection, Fraud Communication, and Domestic Collections. Fraud Detection work involves analyzing and decisioning alerts in fraud detection systems and determining appropriate actions, such as placing holds or opening cases. Fraud Communication involves direct phone and chat communications with bank customers, employees, and offshore fraud call service partners. Domestic Collections involves processing and decisioning fraud check dispute claims, working alerts and dispute cases, and responding to inbound inquiries supporting customers, retail partners, and bank transfers.

Across these functions, the role requires attention to detail, multitasking, communication, and critical thinking. Fraud Analyst Is also assist Fraud Operations leadership in developing policies and procedures to enhance processes and reduce fraud risk. The position is accountable for managing risk in accordance with the Bank’s policies and risk appetite, and for supporting a positive customer experience.

This is an on-site position in Cincinnati, Ohio. It is performed in a normal office environment with little exposure to dust, noise, temperature, and similar conditions, and requires extended viewing of an LED/LCD computer monitor. No supervisory responsibilities are assigned.

Requirements

• Associate’s degree or equivalent work experience.
• Strong analytical, problem-solving, multitasking, and conflict-resolution skills.
• Strong oral and written communication skills, including the ability to communicate effectively with internal and external customers about fraud matters.
• Functional understanding of federal and state laws and regulations related to fraud, and of bank fraud industry trends.
• Ability to proactively identify potential concerns and follow up to resolve them.
• Excellent teamwork, interpersonal, and relationship-building skills.
• Ability to make decisions and recognize when to escalate matters to management.
• Ability to collaborate with others, initiate action, adapt to change, and accept challenging assignments.
• Ability to communicate effectively with management.
• Ability to work independently and complete assigned work accurately and on time.
• Proficiency with Microsoft Office Suite.

Nice To Haves

• One to three years of experience in fraud, banking, investigative work, or a related field is preferred.

Responsibilities

• Review, analyze, and decision fraud detection system alerts according to department policies, processes, and procedures.
• Communicate directly with customers and bank personnel about fraud risks and concerns, and provide fraud education as needed.
• Open and prepare fraud cases.
• Escalate fraud-related matters that warrant supervisory engagement.
• Provide fraud-related support and work with the Bank’s first line of defense.
• Work with business units to understand alerted activity and ensure compliance with laws.
• Meet scheduling and time-tracking expectations to support performance tracking.
• Meet performance, quality, and customer service standards.
• Assist Fraud Operations leadership with developing policies and procedures to improve processes and reduce fraud risk.
• Perform other duties as required.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree