Fraud Analyst
About The Position
Engine is looking for a Fraud Analyst to join their Risk team. The role involves investigating and resolving fraud across Engine X (corporate card and spend management product) and Engine's travel marketplace. The analyst will manage cases from detection through resolution, ensuring rigor, speed, and documentation discipline. This position is part of Engine's dedicated Risk function, reporting to the Sr. Manager, Fraud Operations, and is crucial for protecting Engine and its customers during scaling. Engine is described as an AI-native platform for intelligent travel, with a decade of experience building technology and supply for modern business travel. They serve over 39,000 customers and nearly 2 million travelers, and their infrastructure is used by leading travel and AI companies. Engine has received recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). The company seeks bold, ambitious individuals to redefine business travel management and experience, offering exponential growth, an ambitious pace, full ownership, and high-caliber colleagues.
Requirements
- Experience investigating fraud cases from alert through resolution — card fraud, application fraud, or identity fraud
- Chargeback and dispute lifecycle experience
- Strong written documentation — notes that stand on their own, written to a standard that can support regulatory review
- Ability to identify patterns across cases, not just work each independently
- Salesforce or equivalent case management platform experience
- Fraud detection platform experience (SEON, Kount, or equivalent) a plus
- BSA/AML awareness; SAR filing support experience a plus
- CFE (Certified Fraud Examiner) a plus, not required
Nice To Haves
- Fraud detection platform experience (SEON, Kount, or equivalent)
- BSA/AML awareness; SAR filing support experience
- CFE (Certified Fraud Examiner)
Responsibilities
- Investigate and close fraud cases across Engine X card fraud, application fraud, and travel marketplace disputes through the full investigation lifecycle
- Triage Early Fraud Warning (EFW) alerts and act quickly to prevent disputes before they escalate
- Manage card disputes and chargebacks through the full lifecycle — documentation, representment, and resolution
- Document every case to the standard required for Suspicious Activity Report (SAR) filing — complete, accurate, and defensible without verbal explanation
- Identify cross-case patterns — fraud rings, shared IP signals, behavioral clusters, and escalate findings proactively rather than treating each case in isolation
- Partner with Member Support, Legal/Compliance, and the Credit team on high-severity and coordinated fraud events
- Contribute to SOPs and playbook development as the fraud landscape evolves
Benefits
- Equity for all employees
- Competitive base pay
- Potential for bonuses or commissions (depending on role)
- Full list of benefits available at engine.com/culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
