Fraud Prevention Analyst I (Remote)

First Citizens Bank•Raleigh, NC

22h•Remote

About The Position

This position analyzes transactions across multiple payment channels to detect suspicious or high-risk activity. The analyst identifies risks through investigation and analysis and communicates directly with clients, associates, and peer bank contacts to track, research, and resolve issues. The role determines appropriate actions to mitigate risks and stop further losses, protecting compromised accounts from subsequent fraudulent transactions. This is a remote role that may only be hired in Raleigh, Phoenix, or Jacksonville. The schedule is Monday through Friday, either 9:30 a.m. to 6:30 p.m. Eastern Time or 7:00 a.m. to 4:00 p.m. Mountain Standard Time. First Citizens Bank describes benefits as an integral part of total rewards and offers a competitive, thoughtfully designed benefits program. Additional information is available at the company’s benefits website.

Requirements

A bachelor’s degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position; or a high school diploma or GED and 6 years of experience in one of those areas.
Familiarity with Bank policies, procedures, and practices, including related industry and regulatory issues.
Knowledge of Bank systems and applications.
Ability to quickly learn new vendor software.
Internet research skills.
Strong analytical and problem-solving skills and attention to detail.
Efficient time management skills and ability to work with a sense of urgency.
Ability to multitask and function in a fast-paced environment with minimal oversight.
Ability to work independently on assigned duties while collaborating successfully in a team-friendly environment.

Nice To Haves

Knowledge of various payment channels.
Experience in Bank Fraud Prevention or Branch Teller Operations.
Experience with ACH and wire activity.

Responsibilities

Compile and analyze transactions across multiple payment channels.
Review transactions to identify high-risk situations, fraudulent activity, and internal control breakdowns, and communicate analysis results effectively.
Investigate potential fraud, risk, or internal control breakdowns identified through transaction analysis.
Determine and take appropriate action to stop further loss while ensuring compliance with Bank regulations.
Serve as a point of contact for associates or clients to discuss and resolve fraudulent activity.
Protect compromised accounts to prevent subsequent fraudulent transactions.
Communicate fraud prevention activity and techniques effectively with associates, clients, operations, and peer bank contacts.
Track metrics based on analysis and case information for reporting purposes.
Convey emerging trends.