Manager, Fraud Prevention

Western Governors University•Bentonville, AR

1d•$70,000 - $115,600•Remote

About The Position

At WGU, protecting the integrity of the student enrollment experience is critical to our mission and regulatory responsibilities. As Manager, Fraud Prevention, you will lead the team responsible for detecting, investigating, and resolving suspected fraudulent activity across the student admissions and enrollment lifecycle. This role sits within the Office of Admissions and Credential Evaluation and plays a key role in safeguarding the enrollment process, protecting Title IV federal financial aid funds, and ensuring compliance with applicable federal and state regulations.

Requirements

Bachelor’s degree in a related field, or equivalent professional experience.
Five years of work experience including fraud prevention, fraud investigations, identity verification, risk operations, or a closely related compliance/operations function.
1+ years of people management or team lead experience, with demonstrated ability to coach and develop analysts.
Working knowledge of identity verification concepts (device/behavioral signals, document verification, KYC-style checks) and fraud case management workflows.
Demonstrated ability to read, interpret, and apply regulatory requirements to operational practice.
Strong analytical skills with experience reviewing dashboards, fraud indicators, case volume metrics, and risk scoring outputs.
Excellent judgment, communication, collaboration, and decision-making capabilities in complex fraud and compliance environments.

Nice To Haves

Experience in higher education admissions, enrollment operations, financial aid, or student services, particularly within a large or online institution.
Direct experience with Title IV compliance, the Higher Education Act, FERPA, GLBA, or BIPA in a practical operating environment.
Certified Fraud Examiner (CFE) or similar fraud/risk credential, along with experience using fraud detection platforms, Salesforce, Databricks, or comparable analytics tools.

Responsibilities

Lead, coach, and develop a team of four Fraud Analysts, including workload distribution, quality review, performance management, and career development.
Own fraud detection and case management workflows spanning Registration and Onboarding, ensuring consistent, well-documented decision making.
Serve as the operational owner of fraud detection platform configuration, rule tuning, and score-threshold calibration in partnership with Software Engineering and platform vendors.
Monitor fraud trends, fraud rings, and emerging typologies, escalating risks and recommending control enhancements.
Partner with Admissions, Financial Aid, Compliance, Legal, Registrar, IT Security, and other stakeholders to strengthen fraud prevention practices while maintaining a positive student experience.
Lead root-cause analysis on confirmed fraud incidents and implement corrective actions involving processes, policies, and systems.
Drive process improvements, automation opportunities, and reporting enhancements that improve fraud detection accuracy and analyst effectiveness.