Fraud Analyst - Freelance, Remote

Magic

1d•Remote

About The Position

Our client is a fast-growing, science-backed wellness brand serving over a million customers through its online store. They are committed to transparency, safety, and care in everything they do, including how they protect their community. As they scale, they are expanding their fraud team to provide 24-hour coverage. This hire will bring a higher level of fraud expertise to the team, handling complex and sensitive cases independently. Their mission is to protect the integrity of the customer community while keeping every customer experience safe, respectful, and supportive.

Requirements

Proven experience as a Fraud Specialist or Fraud Analyst, with hands-on review of high-risk orders and accounts
Experience making independent fraud decisions, such as approve, cancel, or escalate
Strong written and verbal communication skills in English
Ability to work a flexible schedule, including non-standard hours, to support 24-hour coverage
Fraud review tools and platforms (e.g., Shopify fraud analysis, Stripe Radar, Signifyd, Riskified, or similar)
Chargeback and dispute handling
Pattern recognition and data-driven analysis
Meticulous and intuitive, tuned into the details others might miss
Discreet and trustworthy with sensitive and confidential information
Leads with empathy, even when resolving difficult situations
Calm, discerning, and principled under pressure
Self-directed and comfortable working autonomously
Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
Internet speed of at least 40MBPS
Headset with an extended mic that has noise cancellation and a webcam
Back-up computer and internet connection
Quiet, dedicated workspace at home
Must have a reliable internet connection and a quiet workspace
Required to provide own computer with Intel Core i5 or something similar or higher operating system

Nice To Haves

E-commerce or consumer packaged goods (CPG) experience
Experience with subscription or direct-to-consumer (DTC) businesses

Responsibilities

Thoughtfully review high-risk cases involving complex or sensitive situations
Make independent approve, cancel, or escalate decisions on flagged orders and accounts
Support confidential reviews of account activity
Uphold internal policies and risk-mitigation protocols without compromising the customer experience
Apply sound judgment in gray-area cases and document decisions clearly
Identify fraud patterns and trends, such as multiple accounts, suspicious payment or shipping details, and promo or referral abuse
Contribute to internal safeguards that protect the ARMRA community (anonymized in the final posting as "the community")
Monitor for spikes in suspicious activity during product launches and promotions
Handle sensitive customer interactions with discretion, empathy, and sound judgment
Work collaboratively with the wider team to resolve sensitive situations and uphold community trust
Bring a continuous improvement mindset to risk evaluation and protection efforts
Contribute to the ongoing improvement of systems and workflows that protect the community
Help create a secure customer experience across the platform