Fraud Prevention Specialist
About The Position
The Fraud Prevention Specialist plays a key role in protecting MCCU from financial loss by detecting, preventing, and responding to fraudulent activities across P2P, account, card, wire, ACH, and loan operations. This position uses investigative and analytical skills to monitor suspicious activity, evaluate fraud trends, and assist in recovery efforts. The ideal candidate thrives in a fast-paced environment, demonstrates integrity and discretion, and provides excellent internal service while working collaboratively with teams and external partners.
Requirements
- High school diploma or equivalent required; some college preferred.
- Experience in fraud detection and investigation.
- Knowledge of financial institution systems, processes, and fraud risks.
- Familiarity with fraud tools and technologies, including case management and alert systems.
Nice To Haves
- Prior experience working in a credit union or financial institution.
- Experience using the Symitar core system.
- Experience with Zelle fraud detection systems
Responsibilities
- Investigate and analyze suspicious transactions across multiple platforms and channels.
- Monitor and manage fraud alert systems, including Zelle and third-party platforms.
- Report confirmed fraud and investigation outcomes through proper internal channels.
- Support the development of fraud mitigation rules and recommend process updates.
- Assist in additional fraud cases as needed.
- Ensure accurate documentation of fraud cases.
- Respond to inquiries from frontline teams and provide fraud prevention guidance.
- Prepare and edit reports, spreadsheets, and communication documents as needed.
- Collaborate with cross-functional teams and assist in areas beyond assigned duties when required.
- Contribute to continuous improvement efforts that enhance department efficiency and fraud defense.
- Provide professional, courteous, and timely service to internal and external stakeholders.
- Actively engage in training and development to stay current with industry fraud trends.
- Foster and maintain positive relationships with both co-workers and members by actively embracing and demonstrating MCCU's culture, known as IMPACT.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
