Fraud Prevention Specialist

MutualOne Bank•Natick, MA

7d•$65,959 - $85,142•Onsite

About The Position

Responsible to identify, review, investigate and resolve fraud activity. This includes reviewing transactional activities, respond to internal inquiries and perform preliminary investigations.

Requirements

Bachelor’s degree or equivalent work experience
Two or more years of experience in the financial industry or similar environment, such as Customer Service, Operations or Fraud Prevention
Must possess advance computer skills, including but not limited to proficiency in Microsoft office
Good understanding of bank operations and knowledge of fraud/loss prevention
Effective written and verbal communication skills
Strong analytical skills and attention to detail
Ability to apply critical thinking and problem- solving skills
Ability to build and promote teamwork, to work collaboratively with others
Completion of in-house training programs or other approved training programs
Compliance with BSA regulations as appropriate to the position
Good understanding of spreadsheets
Ability to recognize various issues that may require further research and/or investigation in order to consider possible solutions
Ability to use standard equipment such as computers, phones, photocopiers
Requires manual dexterity and sitting for longer periods of time

Responsibilities

Maintaining investigations while maintaining proper case follow-up and resolution
Process daily mobile check deposit files
Process and analyze customer fraud claims including check fraud and Electronic Funds Transfer (EFT) according to regulatory guidelines and Bank policies and procedures
Review and respond to Verafin alerts with the intent of detecting, intercepting, mitigating or preventing fraud
Constantly monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Compose and issue alerts to appropriate departments, based on fraud trends and fraud
Provides support and assistance relative to branch operational activities.
Participates in operational and fraud training meetings.
Attends seminars regarding banking industry activities
Keeps informed of relative changes in Bank policies, procedure and products
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time-to-time other duties, both related and unrelated to the above, may be assigned and therefore, required.