Fraud Prevention Manager (hybrid)

Default•Duluth, GA

4d•Hybrid

About The Position

Responsible for the oversight of fraud mitigation processes and team members tasked with the prevention of fraud against the organization and its members. Responsible for conducting detailed research and analysis of activity to assess levels of fraud risk or threat. Conducts research or analysis on member accounts for possible cases of fraud and ensures most efficient fraud loss prevention strategies are utilized. Identifies patterns affecting accounts and recommends changes to network strategies. Collaborates with business units in prevention, detection and resolution of fraud. Maintains and updates policies/procedures and risk assessment as necessary; Conducts or coordinates related training; Complies with operating policies and procedures reporting pertinent information to immediate supervisor; Responds to inquiries or requests for information; Maintains appropriate records and provides assigned reports. Leads Fraud Prevention team responsible for detection, prevention and mitigation of fraudulent transactions. Essential Duties/Responsibilities Manages the team responsible for detecting and investigating suspicious financial activities. Conducts daily analysis and research on transactions flagged as suspicious by Fraud Investigators during their review of routine reports and alerts based on set parameters and thresholds. Monitors transaction reviews, checking for unusual patterns or irregularities. Collaborates with Learning and Development to develop a comprehensive training plan focused on enhancing fraud prevention efforts across all business units. Partners with Marketing to oversee and guide the fraud awareness program. Analyzes returned checks, loan applications, and debit card/ATM transactions to detect and evaluate fraud trends, develops strategies to mitigate fraud, and keeps management informed of relevant industry developments. Maintains comprehensive spreadsheets and files for fraud cases and prepares analytical reports on case data. Leads the Fraud Prevention team by setting objectives, delegating tasks, and communicating effectively. Conducts performance reviews, creates corrective action plans when necessary, maintains appropriate staffing, and supports hiring processes when required. Ensures team members are well trained, effective and optimally used. Develops and delivers training and guidance to team members on fraud detection, prevention and investigation. Maintains training records. Oversees the analyses of Verafin cases to identify trends. Collaborates with branch staff to support members in processing ID theft claims, ensuring all reporting requirements are fulfilled in accordance with the Credit Union's ID Theft/Red Flags Program. Oversees the Law Enforcement reporting program. Manages the testing of fraud mitigation tools with system administrators to test new features. Oversees and maintains incident response protocols appropriate for fraud cases; supports Electronic Banking Services department with Regulation E and related claims by conducting research and follows up with law enforcement when necessary; develops and maintains effective response strategies for variety of incident responses. Collaborates with business units to assess processes and provide guidance on fraud prevention strategies. Performs research or handles special assignments when necessary. Participates in meetings as required. Represents the Credit Union in contacts with business and trade associations and otherwise promotes the Credit Union’s image. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core values.

Requirements

Oversight of fraud mitigation processes and team members.
Conducting detailed research and analysis of activity to assess levels of fraud risk or threat.
Research or analysis on member accounts for possible cases of fraud.
Ensuring most efficient fraud loss prevention strategies are utilized.
Identifying patterns affecting accounts and recommending changes to network strategies.
Collaborating with business units in prevention, detection and resolution of fraud.
Maintaining and updating policies/procedures and risk assessment.
Conducting or coordinating related training.
Complying with operating policies and procedures reporting pertinent information to immediate supervisor.
Responding to inquiries or requests for information.
Maintaining appropriate records and providing assigned reports.
Leading the Fraud Prevention team responsible for detection, prevention and mitigation of fraudulent transactions.
Managing the team responsible for detecting and investigating suspicious financial activities.
Conducting daily analysis and research on transactions flagged as suspicious.
Monitoring transaction reviews, checking for unusual patterns or irregularities.
Collaborating with Learning and Development to develop a comprehensive training plan.
Partnering with Marketing to oversee and guide the fraud awareness program.
Analyzing returned checks, loan applications, and debit card/ATM transactions to detect and evaluate fraud trends.
Developing strategies to mitigate fraud.
Keeping management informed of relevant industry developments.
Maintaining comprehensive spreadsheets and files for fraud cases.
Preparing analytical reports on case data.
Setting objectives, delegating tasks, and communicating effectively with the Fraud Prevention team.
Conducting performance reviews.
Creating corrective action plans when necessary.
Maintaining appropriate staffing and supporting hiring processes.
Ensuring team members are well trained, effective and optimally used.
Developing and delivering training and guidance to team members on fraud detection, prevention and investigation.
Maintaining training records.
Overseeing the analyses of Verafin cases to identify trends.
Collaborating with branch staff to support members in processing ID theft claims.
Ensuring all reporting requirements are fulfilled in accordance with the Credit Union's ID Theft/Red Flags Program.
Overseeing the Law Enforcement reporting program.
Managing the testing of fraud mitigation tools with system administrators.
Overseeing and maintaining incident response protocols appropriate for fraud cases.
Supporting Electronic Banking Services department with Regulation E and related claims.
Developing and maintaining effective response strategies for a variety of incident responses.
Collaborating with business units to assess processes and provide guidance on fraud prevention strategies.
Performing research or handling special assignments when necessary.
Participating in meetings as required.
Representing the Credit Union in contacts with business and trade associations.
Promoting the Credit Union’s image.
Promoting and establishing strong, positive and productive working relationships within the organization.

Responsibilities

Oversight of fraud mitigation processes and team members.
Conducting detailed research and analysis of activity to assess levels of fraud risk or threat.
Research or analysis on member accounts for possible cases of fraud.
Ensuring most efficient fraud loss prevention strategies are utilized.
Identifying patterns affecting accounts and recommending changes to network strategies.
Collaborating with business units in prevention, detection and resolution of fraud.
Maintaining and updating policies/procedures and risk assessment.
Conducting or coordinating related training.
Complying with operating policies and procedures reporting pertinent information to immediate supervisor.
Responding to inquiries or requests for information.
Maintaining appropriate records and providing assigned reports.
Leading the Fraud Prevention team responsible for detection, prevention and mitigation of fraudulent transactions.
Managing the team responsible for detecting and investigating suspicious financial activities.
Conducting daily analysis and research on transactions flagged as suspicious.
Monitoring transaction reviews, checking for unusual patterns or irregularities.
Collaborating with Learning and Development to develop a comprehensive training plan.
Partnering with Marketing to oversee and guide the fraud awareness program.
Analyzing returned checks, loan applications, and debit card/ATM transactions to detect and evaluate fraud trends.
Developing strategies to mitigate fraud.
Keeping management informed of relevant industry developments.
Maintaining comprehensive spreadsheets and files for fraud cases.
Preparing analytical reports on case data.
Setting objectives, delegating tasks, and communicating effectively with the Fraud Prevention team.
Conducting performance reviews.
Creating corrective action plans when necessary.
Maintaining appropriate staffing and supporting hiring processes.
Ensuring team members are well trained, effective and optimally used.
Developing and delivering training and guidance to team members on fraud detection, prevention and investigation.
Maintaining training records.
Overseeing the analyses of Verafin cases to identify trends.
Collaborating with branch staff to support members in processing ID theft claims.
Ensuring all reporting requirements are fulfilled in accordance with the Credit Union's ID Theft/Red Flags Program.
Overseeing the Law Enforcement reporting program.
Managing the testing of fraud mitigation tools with system administrators.
Overseeing and maintaining incident response protocols appropriate for fraud cases.
Supporting Electronic Banking Services department with Regulation E and related claims.
Developing and maintaining effective response strategies for a variety of incident responses.
Collaborating with business units to assess processes and provide guidance on fraud prevention strategies.
Performing research or handling special assignments when necessary.
Participating in meetings as required.
Representing the Credit Union in contacts with business and trade associations.
Promoting the Credit Union’s image.
Promoting and establishing strong, positive and productive working relationships within the organization.