Fraud Investigative Analyst

Tx Hq•San Antonio, TX

4d•Onsite

About The Position

The Fraud Analyst / Investigator within Victory Capital Management’s (Direct Channel) Fraud Risk Management Operations team will minimize and prevent losses resulting from high-risk fraudulent transactions. This position will work under general supervision and demonstrate sound judgement and ability to review and investigate routine risk transactions or reports. The ideal candidate will take proactive measures to prevent losses through any of the following: analyzing and reviewing alerts flagged for suspicious account activity, performing investigations, restricting accounts, and properly reporting and categorizing activity that has created loss exposure. This position will operate in a team environment and may have customer contact as a key component of job responsibility. Also, may rely on effective relationships with internal business partners, external financial institutions, and law enforcement. This position is 100% in-office, Monday through Friday.

Requirements

Minimum 3 years of professional experience as a fraud detection analyst / investigator
Banking Fraud experience and working knowledge of ACH rules and regulations
Strong data analytics skills and ability to interpret data to identify trends
Experience conceptualizing and implementing fraud prevention policies and procedures.
Knowledge of account takeover, identity theft, synthetic-identity, first-person fraud, check fraud, elder financial exploitation, and various other types of fraudulent schemes and activities
Knowledge of fraud risk management strategies and principles
SAR writing experience
Ability to flex and adapt, adjust priorities, and change direction quickly
Attentive to details
Independent and self-motivated worker
Strong interpersonal skills
Demonstrate a strong work ethic and professional integrity
Strong oral and written communication skills
Strong organizational skills
Ability to collaborate and execute with all levels of the organization
Ability to execute with a sense of urgency
Ability to resolve complex issues
Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience
Working knowledge of Microsoft Teams, Outlook, SharePoint, SalesForce, LexisNexis, GIACT and Genesys.

Nice To Haves

5+ years professional experience as a fraud detection analyst / investigator, preferably at a financial institution
CFE and / or CFCS, CAFP, CAMS Certifications

Responsibilities

Provide an independent and objective approach to fraud prevention, detection, investigations, and analysis
Conduct root cause analysis on internal and external fraud investigations
Abide by all applicable laws and regulations, company policies, and department practices and procedures
Provide a high level of service to customers, victims and / or claimants fraud, internal partners, and external partners
Ability to track and monitor fraud trends and escalate to upper management
Review accounts flagged for account take over, identity theft, new application fraud, elderly fraud, and various other types of suspicious / fraudulent activity
Review and address Fraud alerts on time and with high quality
Conduct thorough investigations of suspected fraud and / or suspicious activity, create case reports / summaries and file Suspicious Activity Reports (SAR), as necessary
Develop and maintain partnerships with internal and external partners to continually improve and strengthen the fraud risk management program
Contribute to the ongoing evolution of fraud risk management policies & procedures
Assess current and new business processes to identify and enhance alerts to prevent fraudulent activity
Identify opportunities to enhance and / or develop new alerts and means to detect and prevent fraud
Additional responsibilities as requested – special projects, etc.