Analyst - Erc
About The Position
As a Fraud Analyst on our Enterprise Fraud Response team, you will help protect the company from financial loss by investigating complex post-purchase fraud. Each day, you will analyze transactions, identify suspicious patterns, and make evidence-based decisions that stop fraud in its tracks. You will also use data and automation to improve how we detect and respond to emerging fraud trends. If you enjoy solving puzzles, working with data, and making a measurable impact, this role delivers all three. This role is hybrid, which means you will work some days on site at the Best Buy location listed on this posting and some days virtually from home or another non Best Buy location. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.
Requirements
- 1 year minimum of fraud, investigations, or risk analysis experience
- 1 year minimum of e-commerce, retail, customer service, or Geek Squad experience
- 6 months minimum of experience using SQL in Teradata, GCP, or similar tools
- Strong analytical skills with the ability to spot trends and irregularities in data
- Ability to work independently and communicate findings clearly to varied audiences
Nice To Haves
- Bachelor’s degree in Data Analytics, Criminal Justice, Finance, Business, Psychology, or related field
- Certified Fraud Examiner (CFE) or similar certification
- Experience in law enforcement, corrections, or investigative environments
- Familiarity with fraud detection platforms and case management systems
- Experience building dashboards in Power BI, Tableau, or Looker Studio
Responsibilities
- Investigate customer non-receipt and post-purchase fraud claims using internal and external data
- Analyze transaction data to identify fraud patterns, trends, and anomalies
- Develop and refine fraud detection rules, both automated and manual
- Monitor dashboards and queues to manage risk and improve review efficiency
- Share insights and reporting with partners to strengthen fraud prevention strategies
Benefits
- Competitive pay
- Generous employee discount
- Physical and mental well-being support
- Different types of leaves of absence (LOA) and potential pay sources
- Intermittent or reduced-schedule leave
- Paid time off (vacation or PTO)
- Various forms of incentive pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
